["itemContainer",{"xmlns:xsi":"http://www.w3.org/2001/XMLSchema-instance","xsi:schemaLocation":"http://omeka.org/schemas/omeka-xml/v5 http://omeka.org/schemas/omeka-xml/v5/omeka-xml-5-0.xsd","uri":"https://bvhumanidades.usac.edu.gt/items/browse?output=omeka-json&page=283","accessDate":"2026-07-13T22:21:10-05:00"},["miscellaneousContainer",["pagination",["pageNumber","283"],["perPage","10"],["totalResults","3396"]]],["item",{"itemId":"705","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"643"},["src","https://bvhumanidades.usac.edu.gt/files/original/a31269fa4607cae32e0e340ff683813d.pdf"],["authentication","eb786814b451b7d5c44a7c5f64392181"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3524"},["text","Software libre: Miradas desde la bibliotecología y estudios de la información"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3525"},["text","http://132.248.242.6/~publica/librosn.php?ser=16"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3526"},["text","El primer referente que nos surge al hablar de software libre es el tecnológico y por lo general se descuida la parte social que enmarca. Es por eso que en la presente obra se trata el tema de software libre desde la perspectiva de diferentes disciplinas -en tanto que los autores provienen de diversas áreas del conocimiento- pero con un objetivo común: analizar qué repercusiones sociales que tiene el software libre en las actividades de investigación y de docencia, así como en el manejo y uso de la información en las bibliotecas y en otras instituciones culturales."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3527"},["text","2014-04-26"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3528"},["text","México: UNAM, Centro Universitario de Investigaciones Bibliotecológicas"]]]]]]],["tagContainer",["tag",{"tagId":"363"},["name","bibliotecas"]],["tag",{"tagId":"842"},["name","Cultura"]],["tag",{"tagId":"542"},["name","Información"]],["tag",{"tagId":"1460"},["name","Repositorios digitales"]],["tag",{"tagId":"330"},["name","Software libre"]],["tag",{"tagId":"1459"},["name","Software libre - Investigación"]],["tag",{"tagId":"1458"},["name","Uso de la Bibliotecología"]]]],["item",{"itemId":"704","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"642"},["src","https://bvhumanidades.usac.edu.gt/files/original/bed608a81dc6395fafd81c0bf73d3a4f.pdf"],["authentication","4ea70607bce0630ef4802c5b88540484"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3519"},["text","Técnicas cualitativas de investigación social"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3520"},["text","http://ocw.uv.es/ciencias-sociales-y-juridicas/tecnicas-cualitativas-de-investigacion-social/tema_6_investigacion_documental.pdf "]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3521"},["text","La investigación social basada en documentos se dedica a reunir, seleccionar y analizar datos que estan en forma de “documentos” producidos por la sociedad para estudiar un fenómeno determinado. Además de construir el marco referencial teórico, es necesario conocer aspectos históricos, contextuales (demográficos, situacionales, etc.), normativos, organizacionales, institucionales, de opinión pública, entre otros, relacionados con nuestro tema de investigación."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3522"},["text","&#091;2014-06-26&#093;"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3523"},["text","España: Universidad de Valencia"]]]]]]],["tagContainer",["tag",{"tagId":"502"},["name","Investigación"]],["tag",{"tagId":"1455"},["name","Los documentos"]],["tag",{"tagId":"1457"},["name","Modelos de Información documental"]],["tag",{"tagId":"1456"},["name","Tipología documental"]]]],["item",{"itemId":"703","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"641"},["src","https://bvhumanidades.usac.edu.gt/files/original/000971e39d06c57e17ac62f482c3c2f6.pdf"],["authentication","757227fe117c0c6c68926928f8359f81"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3514"},["text","El Marco Comúm de Evaluación (CAF)"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3515"},["text","http://www.mineduc.gob.gt/RECONOCIMIENTO_NACIONAL_A_LA_CALIDAD/documents/mod_mar_comun_eva_CAF_2013.pdf"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3516"},["text","El marco comun de evaluación (CAF), es una herramienta de gestión de la calidad total desarrollada para el sector público e inspirada en el Modelo de Excelencia de la Fundación Europea para la Gestión de la Calidad (EFQM), está basada en la premisa de que los resultados excelentes en el rendimiento de la organización, en los ciudadanos, clientes, en las personas y en la sociedad se alcanzan por medio de un liderazgo que dirija la estrategia y planificación, las personas, las alianzas, lor recursos y los procesos. El modelo examina la organización desde distintos ángulos a la vez, con un enfoque holístico del análisis del rendimiento de la organización. El propósito principal y elementos el CAF es de acceso público, y ha sido diseñado para ser usado en cualquier parte del sector público y es aplicable a organizaciones públicas a nivel Europedo, estatal, federal, regional, autonómico y local."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3517"},["text","2013-07-31"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3518"},["text","Madrid: Miniserio de Haciendo y Administracines Públicas."]]]]]]],["tagContainer",["tag",{"tagId":"400"},["name","Admnistración"]],["tag",{"tagId":"1453"},["name","Clientes"]],["tag",{"tagId":"392"},["name","EFQM"]],["tag",{"tagId":"1452"},["name","Estrategias"]],["tag",{"tagId":"1450"},["name","Evalucación"]],["tag",{"tagId":"340"},["name","gestión de calidad"]],["tag",{"tagId":"1451"},["name","Liderzgo"]],["tag",{"tagId":"1448"},["name","Mejoras"]],["tag",{"tagId":"1454"},["name","Modelo CAF"]],["tag",{"tagId":"1449"},["name","Organización Públicas"]],["tag",{"tagId":"141"},["name","procesos"]]]],["item",{"itemId":"702","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"640"},["src","https://bvhumanidades.usac.edu.gt/files/original/6590af23885060a9663980e8aacdc577.pdf"],["authentication","002440826adc505f0dea1eef7055d76e"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3509"},["text","Calidad y seguridad de la información y Auditoría Informática"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3510"},["text","http://e-archivo.uc3m.es/bitstream/handle/10016/8510/proyectoEsmeralda.pdf?sequence=1 "]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3511"},["text","Cada día son más las empresas que perciben su información como el motor del negocio que es, un activo estratégico que diariamente es sometido a nuevos y más graves riesgos imposibilitando que de manera efectiva, la información aporte el valor que tiene, siendo necesario vencer la inseguridad y la desconfianza que esto genera. Virus, hackers, averías, incendios, personal descontento, errores humanos, son miles las amenazas que tienen efectos devastadores. Afrontar estas situaciones, controlando la inseguridad de nuestros sistemas de información dentro de límites aceptables por el negocio sólo es posible mediante la integración de medidas organizativas y técnicas en el marco del desarrollo de una Cultura de la Seguridad y Calidad de la Información en la empresa."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3512"},["text","2009-11-23"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3513"},["text","Mardid: Universidad Carlos III"]]]]]]],["tagContainer",["tag",{"tagId":"1442"},["name","Antivirus"]],["tag",{"tagId":"1431"},["name","Auditoria informática"]],["tag",{"tagId":"1171"},["name","Calidad"]],["tag",{"tagId":"1432"},["name","Calidad del Software"]],["tag",{"tagId":"1438"},["name","Calidad informática"]],["tag",{"tagId":"1436"},["name","Calidad técnica"]],["tag",{"tagId":"1435"},["name","Conflictos"]],["tag",{"tagId":"1440"},["name","Control de intrusos"]],["tag",{"tagId":"468"},["name","Empresa"]],["tag",{"tagId":"368"},["name","evaluación"]],["tag",{"tagId":"1437"},["name","Evaluación del software"]],["tag",{"tagId":"542"},["name","Información"]],["tag",{"tagId":"1447"},["name","ITIL"]],["tag",{"tagId":"1443"},["name","LOPD"]],["tag",{"tagId":"1444"},["name","Metodología CRMR"]],["tag",{"tagId":"1446"},["name","Norma ISO 20000"]],["tag",{"tagId":"1445"},["name","Norma ISO 27000"]],["tag",{"tagId":"397"},["name","organización"]],["tag",{"tagId":"346"},["name","recursos humanos"]],["tag",{"tagId":"919"},["name","Redes"]],["tag",{"tagId":"1439"},["name","SEG"]],["tag",{"tagId":"1433"},["name","Seguridad de la Información"]],["tag",{"tagId":"1434"},["name","Seguridad informática"]],["tag",{"tagId":"367"},["name","usuarios"]],["tag",{"tagId":"861"},["name","Valor de la información"]],["tag",{"tagId":"1441"},["name","Virus"]]]],["item",{"itemId":"701","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"639"},["src","https://bvhumanidades.usac.edu.gt/files/original/a49cb2fd219733a2e617e1597feb012d.pdf"],["authentication","722421a035e74f4741f2b78bd7e2f31c"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3504"},["text","Evaluación de Bibliotecas: Su necesidad e importancia"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3505"},["text","http://www.scielo.org.ar/pdf/ics/n6/n6a08.pdf"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3506"},["text","Se expone el concepto de evaluación de bibliotecas y el contexto en el cual cobra actualidad, además de algunas definiciones básicas, las principales áreas y actividades que requieren evaluación, los criterios y factores para seleccionar indicadores, las etapas del proceso evaluador, las normas internacionales aplicables, y se formulan algunas propuesta para impulsar el tema."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3507"},["text","2002-05-02"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3508"},["text","null"]]]]]]],["tagContainer",["tag",{"tagId":"363"},["name","bibliotecas"]],["tag",{"tagId":"368"},["name","evaluación"]],["tag",{"tagId":"1430"},["name","Evaluación de bibliotecas"]],["tag",{"tagId":"1429"},["name","Evaluación servicios de información"]]]],["item",{"itemId":"700","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"638"},["src","https://bvhumanidades.usac.edu.gt/files/original/a0b97d5c3839d639cd316cb53e3631df.pdf"],["authentication","eaf38e8792f3d16743bf67f538f6e42f"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3499"},["text","De los estudios de usuarios a la evaluación de la calidad de los servicios"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3500"},["text","http://www.sld.cu/galerias/pdf/sitios/bmn/1evaluacion_de_la_calidad_en_bibliotecas.pdf   "]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3501"},["text","La evaluación de todas y cada una de las actividades de la biblioteca es indispensable; sin embargo, en los servicios es donde la satisfacción de las necesidades de los usuarios toma un papel preponderante, por lo que su evaluación se torna una tarea de primer orden. Una de las formas de llevar a cabo la evaluación de los servicios han sido los estudios de usuarios; sin embargo, éstos no solamente deben ser la recopilación de meras opiniones, sino deben utilizarse métodos que permitan medir la calidad de los servicios, definida en términos de las expectativas del usuario y las percepciones sobre los servicios que recibe. El presente documento tiene como objetivo analizar diversas opciones que han sido utilizadas en la evaluación de los servicios bibliotecarios y de información, haciendo énfasis en el análisis de las discrepancias, el cual es utilizado en los instrumentos desarrollados para medir la calidad de los servicios como LIBQUAL."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3502"},["text","&#091;2010-08-20&#093;"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3503"},["text","null"]]]]]]],["tagContainer",["tag",{"tagId":"363"},["name","bibliotecas"]],["tag",{"tagId":"1427"},["name","Calidad de servicio -bibliotecas"]],["tag",{"tagId":"1078"},["name","Estudios de usuarios"]],["tag",{"tagId":"1426"},["name","Evalución de Servicios"]],["tag",{"tagId":"1428"},["name","LIBQUAL"]],["tag",{"tagId":"1425"},["name","Necesidades de usuarios"]],["tag",{"tagId":"826"},["name","Satisfacción de usuarios"]]]],["item",{"itemId":"699","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"637"},["src","https://bvhumanidades.usac.edu.gt/files/original/87abea435170513a3cf834b08aeddab9.pdf"],["authentication","3e7c9c6494b0ee445d8ee5c2c74924c4"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3494"},["text","La gestión de la calidad y la evaluación de los servicios bibliotecarios"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3495"},["text","http://eprints.rclis.org/14883/1/gestcalidad.pdf"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3496"},["text","La gestión de la calidad es el conjunto de actividades coordinadas que se ponen en marcha con el fin de dirigir y controlar la calidad en una organización. De hecho, la medición y evaluación de la calidad de los organismos se ha convertido en una actividad prioritaria no únicamente en el sector industrial sino que esta es también cada vez más significativa dentro del ámbito de los organismos públicos y las empresas de servicios."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3497"},["text","2008-11-02"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3498"},["text","null"]]]]]]],["tagContainer",["tag",{"tagId":"1422"},["name","Adminsitración"]],["tag",{"tagId":"1423"},["name","Bbliotecas universitarias"]],["tag",{"tagId":"1210"},["name","Biblitecas"]],["tag",{"tagId":"1415"},["name","Evaluación de servicios"]],["tag",{"tagId":"340"},["name","gestión de calidad"]],["tag",{"tagId":"1424"},["name","Norma ISO 11620"]],["tag",{"tagId":"1421"},["name","Principios de calidad"]],["tag",{"tagId":"375"},["name","servicios bibliotecarios"]]]],["item",{"itemId":"698","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"636"},["src","https://bvhumanidades.usac.edu.gt/files/original/8314eaa427efce03d0489f6cd961c86d.pdf"],["authentication","92b4af24e694d08863055a4f1cc09255"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3489"},["text","Gestión de información, gestión del conocimiento y gestión de la calidad en las organizaciones"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3490"},["text","http://eprints.rclis.org/5135/1/gestion.pdf"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3491"},["text","Se analizan las diferentes acepciones de los términos gestión de la información, gestión del conocimiento y gestión de la calidad, así como su relación con la actividad de las instituciones de información. Se demuestra que la presencia de uno condiciona la de los otros, si se considera a la institución de información como una organización del conocimiento y de excelencia."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3492"},["text","2002-09-01"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3493"},["text","Cuba: ACIMED"]]]]]]],["tagContainer",["tag",{"tagId":"363"},["name","bibliotecas"]],["tag",{"tagId":"1419"},["name","Capacidad de gestión"]],["tag",{"tagId":"1420"},["name","Centros de información"]],["tag",{"tagId":"875"},["name","Ciencias de la información"]],["tag",{"tagId":"340"},["name","gestión de calidad"]],["tag",{"tagId":"676"},["name","Gestión de información"]],["tag",{"tagId":"615"},["name","gestión del conocimiento"]]]],["item",{"itemId":"697","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"635"},["src","https://bvhumanidades.usac.edu.gt/files/original/988a173435565ce135e2f25ffef8debc.pdf"],["authentication","7fab983e5bdfece84eaa6cb575c3770f"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3484"},["text","Gestión de la Calidad y los Servicios Bibliotecarios"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3485"},["text","http://pendientedemigracion.ucm.es/centros/cont/descargas/documento10143.pdf"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3486"},["text","En los últimos años se ha empezado a plantear en las bibliotecas aspectos tales como la evaluación del rendimiento de los servicios bibliotecarios, a fin de justificar la inversión, y determinar si la biblioteca está dotada suficientemente para cubrir las necesidades del usuario. Al mismo tiempo, y gracias al gran avance de la tecnología, los usuarios han comenzado a demandar mejores y más eficaces servicios, y las biblioteca han comenzado a preocuparse también por su imagen pública, hecho beneficioso ya que obliga a realizar una reflexión objetiva de nuestro trabajo que consiste en poner de manifiesto los puntos fuertes y débiles de nuestra organización, y la posibilidad de orientar los servicios hacia planteamientos más adecuados."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3487"},["text","&#091;2014-06-26&#093;"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3488"},["text","España: Universidad Complutense de Madrid (UCM)"]]]]]]],["tagContainer",["tag",{"tagId":"284"},["name","administración"]],["tag",{"tagId":"363"},["name","bibliotecas"]],["tag",{"tagId":"340"},["name","gestión de calidad"]],["tag",{"tagId":"375"},["name","servicios bibliotecarios"]],["tag",{"tagId":"367"},["name","usuarios"]]]],["item",{"itemId":"696","public":"1","featured":"1"},["fileContainer",["file",{"fileId":"634"},["src","https://bvhumanidades.usac.edu.gt/files/original/edce5298dac2418bcf1409c9bf4dd65d.pdf"],["authentication","7c3132b62693786f694c9b87fa937bc4"]]],["collection",{"collectionId":"3"},["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"883"},["text","BIBLIOTECOLOGÍA"]]]]]]]],["itemType",{"itemTypeId":"1"},["name","Text"],["description","A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text."]],["elementSetContainer",["elementSet",{"elementSetId":"1"},["name","Dublin Core"],["description","The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/."],["elementContainer",["element",{"elementId":"50"},["name","Title"],["description","A name given to the resource"],["elementTextContainer",["elementText",{"elementTextId":"3479"},["text","Guía de evaluación de los Servicios Bibliotecarios y de su contribución a la calidad del aprendizaje y de la investigación"]]]],["element",{"elementId":"43"},["name","Identifier"],["description","An unambiguous reference to the resource within a given context"],["elementTextContainer",["elementText",{"elementTextId":"3480"},["text","http://www.aqu.cat/doc/doc_29715203_1.pdf"]]]],["element",{"elementId":"41"},["name","Description"],["description","An account of the resource"],["elementTextContainer",["elementText",{"elementTextId":"3481"},["text","El Consejo de Dirección de la Agència per a la Qualitat del Sistema Universitari de Catalunya (AQU Catalunya) aprobó incluir en su planificación anual de 2005 la nueva evaluación transversal de los Servicios Bibliotecarios (SB) en Catalunya. Asimismo, el Departament d’Universitats, Recerca i Societat de la Informació (DURSI) encargó incluir en este proceso la evaluación del Consorcio de Bibliotecas Universitarias de Catalunya (CBUC). Esta GUÍA DE EVALUACIÓN DE LOS SERVICIOS BIBLIOTECARIOS Y DE SU CONTRIBUCIÓN A LA CALIDAD DEL APRENDIZAJE Y DE LA INVESTIGACIÓN se refiere al primer aspecto, la evaluación de los SB, de acuerdo con los objetivos y criterios que se citan en los correspondientes apartados del protocolo."]]]],["element",{"elementId":"38"},["name","Coverage"],["description","The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant"],["elementTextContainer",["elementText",{"elementTextId":"3482"},["text","2006-02-01"]]]],["element",{"elementId":"45"},["name","Publisher"],["description","An entity responsible for making the resource available"],["elementTextContainer",["elementText",{"elementTextId":"3483"},["text","Catalunya: Agencia per a la Qualitat del Sistema Universitari"]]]]]]],["tagContainer",["tag",{"tagId":"1417"},["name","Autoaprendizaje"]],["tag",{"tagId":"1275"},["name","Biblioteca digital"]],["tag",{"tagId":"363"},["name","bibliotecas"]],["tag",{"tagId":"359"},["name","bibliotecas universitarias"]],["tag",{"tagId":"1416"},["name","Calidad bibliotecaria"]],["tag",{"tagId":"517"},["name","Docencia"]],["tag",{"tagId":"1415"},["name","Evaluación de servicios"]],["tag",{"tagId":"502"},["name","Investigación"]],["tag",{"tagId":"355"},["name","planificación estratégica"]],["tag",{"tagId":"418"},["name","presupuesto"]],["tag",{"tagId":"1418"},["name","Recusos Humanos"]],["tag",{"tagId":"539"},["name","TIC"]]]]]